Terms & Conditions

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. Name, Email Address and Telephone Number.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • We endeavour to keep our site clean of all viruses and malware but users are responsible for clicking on all links and any downloaded files. We accept no responsibility for any content outside our domains dovetrailmobility.com and usedmobilityscootershop.com

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


  • When booking a test drive, your £50 deposit will reserve your scooter choice for you.

  • The £50 deposit will be deducted from the final balance upon purchase and is non-refundable if your test drive results in a non-sale.

  • Used Mobility Scooter Shop reserves the right to withdraw stock if deemed necessary and cancel test drive appointments at our discretion. In instances where we have either withdrawn stock or cancelled an appointment – a full refund of your deposit will be given.

  • Although we will endeavour to bring a choice of alternative models to all appointments, this is not guaranteed and is stock dependant.

Links to other websites 

  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Returns Policy – Used Mobility Scooter Shop

If you wish to cancel your order before we’ve despatched it, please call 07854089081 or 07522 043965 to request cancellation. Please note once we have despatched your order, the item cannot be cancelled and the below returns policy will apply. Please note, all cancellation requests need to be made by telephone and emails will not be accepted.

Returning Purchases
We aim for customer satisfaction with every purchase you make but we understand things don’t always work out. To help you we have tried to make the returns process as simple as possible.
You have the right to return your order within 14 calendar days of receiving the goods. After this period, we cannot accept any returns.
To cancel your order within 14 days of receiving the goods, you must contact us in writing (via email) to notify us of your decision to return. Below are our full contact details should you have any further questions.
You must return the goods to us within 14 days of notifying us of the return.
Refunds will be credited within 14 days of receiving the returned goods.
Refund requests must be accompanied by proof of purchase.
07854089081 or 07522 043965

To receive a full refund the product(s) must be returned in the same condition as sold and match our pre delivery photographic records.
Refunds will be subject to a 15% restocking charge.
If the product(s) are not returned in their original condition, Used Mobility Scooter Shop reserves the right to charge for repair or replacement of any product(s).
The customer is responsible for the costs of the return.
The customer is responsible for arranging the return and is liable for any damage caused during transportation.
If you wish to return a product due to the death of a family member, we ask that first you refer to our refund policy. If you are eligible for a refund this will usually be credited back to the account or card used for the original purchase, however, should the account have been closed or frozen – please provide either (a) a copy of page of the will showing the executor or beneficiary (b) a copy of probate or (c) a copy of the letter of administration.

Engineered Collection Policy
Where goods need to be dismantled or packaging is complex to enable return, we can arrange to send a mobility technician to collect the product from you.
If this service is needed, please notify us in writing within 14 days of the product being delivered.
By ordering this service you agree to pay a minimum cost of £50 as an engineer fee plus the cost of fuel. This will be calculated on millage and will need to be prearranged and agreed by both parties.