Terms & Conditions

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. Name, Email Address and Telephone Number.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • We endeavour to keep our site clean of all viruses and malware but users are responsible for clicking on all links and any downloaded files. We accept no responsibility for any content outside our domains dovetrailmobility.com and usedmobilityscootershop.com

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



  • Test drive appointments are at the discretion of Used Mobility Scooter Shop and are subject to stock availability.
  • Although we will endeavour to bring a choice of alternative models to all appointments, this is not guaranteed and is stock dependant.

Links to other websites 

  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Returns Policy  

You have the right to return your order within 14 calendar days of receiving the goods. After this period, we cannot accept any returns unless there is a fault.  

In accordance with the ‘Consumer Protection (Distance Selling) Regulations Dovetrail Mobility LTD customers are entitled to a refund on goods purchased under the following circumstances: 
a) If the customer was induced into buying the goods by misrepresentation.  
b) If the goods have a fault about which they could not have known at the time of purchase.  
c) If the goods are NOT of merchantable quality – a basic level and quality and performance that would be reasonable to expect – bearing in mind the price and the way the goods were described. 
d) If the goods do not do the job the customer was led to believe they would do. 
e) If the goods do not match the description given when ordered. 
g) A customer may be offered a repair, an exchange or a credit note rather than a refund, but this is at the customer’s discretion.  
h) Under distance selling regulations the customer has the right to return the item within 14 days without giving reason and the customer has 14 days to return the goods once they have told you. 

To return your order within 14 days of receiving the goods, you must contact us in writing to either the email address or postal address below to notify us of your decision. You must return the goods to us within 14 days of notifying us of the return. Refunds will be credited within 14 days of receiving the returned goods. Refund requests must be accompanied by proof of purchase.  

E-mail: support@usedmobilityscootershop.com

Address: Unit 29, Station Road Industrial Estate, Hailsham, East Sussex BN27 2EY

To receive a full refund the product(s) must be returned in the same condition as sold and match our pre delivery photographic records. If the product(s) are not returned in their original condition, Used Mobility Scooter Shop reserves the right to charge for repair or replacement of any product(s). The customer is responsible for the costs of the return. The customer is responsible for arranging the return and is liable for any damage caused during transportation. All products sold by Used Mobility Scooter include a £150 delivery charge that is built into the price of the product. All refunds are subject a deduction of the £150 delivery charge. Where goods need to be dismantled or packaging is complex to enable a return, we can arrange to send a mobility technician to collect the product from you. If this service is needed, please notify us in writing within 14 days of the product being delivered. By ordering this service you agree to pay a minimum cost of £150 as an engineer fee in addition to the deduction of the delivery charge.  

See our Terms and Conditions for our full list of policies.